Shipping

International Shipping (Outside of Turkey)

Delivery times are indicated from the day when the shipment of your order has been confirmed by Anim. Our aim is to fulfill your order in the time scale indicated above, we cannot take responsibility, however, if the delivery time is longer than indicated. We are always happy to answer questions about your orders, so please feel free to contact our customer service team with your enquiries on orders@animliving.com

Please note that during holidays in Turkey, our distribution center is closed and we are unable to process any orders, however, once we're back, we make sure to pack and ship orders as soon as possible. During these time periods, our customer service has limited availability as well. Thank you for your understanding!

Anim Tekstil Ithalat ve Ihracat Dis Ticaret Limited doesn’t accept any liability for any Anim product that is damaged or lost during the shipping period. If you receive your order damaged, or if it gets lost during shipment, please contact the shipment carrier to file a claim. Make sure you save all packaging materials and damaged goods before filing a claim.

Orders are not shipped or delivered on weekends or holidays.

In case of high volume of orders, shipments might be delayed by a few days. Please allow additional days in transit for delivery. Although we use all reasonable efforts to ensure that your order is delivered within a specified time period, we cannot accept responsibility for late deliveries due to circumstances outside of our control. Our customer service team will do our best to inform you of any unexpected delays.

If you have problems with tracking your order, please contact the Customer Service Team via our support e-mail: orders@animliving.com

Anim Tekstil İthalat ve İhracat Dış Ticaret Limited doesn’t take responsibility for any customs and taxes applied to one’s order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.). We ship to your destination on a DDU (Delivery Duty Unpaid) basis. When your order arrives at Customs, you are responsible for paying all import duties, customs and local sales taxes.

 

WE OFFER WORLDWIDE FREE SHIPPING FOR ORDERS OVER $350. 

 

EU

 

North America

 

Rest of world

 

Items subject to returns and exchange need to be sent as written below:

Anim Tekstil İthalat ve İhracat Dış Ticaret A.Ş

Address: Sinanpaşa Mah. Sinanpaşa Köprüsü Sok. No:10 Çelik İş Merkezi Kat:3 Daire:55 Beşiktaş